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Setting THE Standard for Customer Service Excellence, with Cathy Dunseith

We all talk customer service but how often do we deliver? Do you create expectations you never really intend to meet? Or do you define customer service so vaguely that simply being awake while serving a customer is an example of good service? In either case, the customer is more likely to run to a competitor than return to you. Learn how to define customer service and most importantly, deliver it each and every time!

For more information on the 2015 Better Business Workshop Series, please CLICK HERE.